Shipping policy

Shipping Policy

Table Charm with Phetogo

At Table Charm with Phetogo, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our delivery procedures, timelines, and terms.

1. Business Information

This service is operated by:

Table Charm with Phetogo
📞 Phone: 066 272 9443
📧 Email: phetogomanku011@gmail.com

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Customers will receive confirmation once their order has been dispatched.

3. Delivery Timeframes

  • Standard delivery takes 3–5 working days from the date of dispatch.

  • Delivery times may vary depending on location, courier service, and external factors.

  • Delays caused by couriers, weather, or unforeseen circumstances are beyond our control.

4. Delivery Fees

  • Standard delivery fees apply to orders below R1,000.00.

  • Free delivery is offered on all orders of R1,000.00 and above.

  • Delivery fees, where applicable, will be clearly displayed at checkout.

5. Delivery Areas

We currently deliver within South Africa. Delivery to remote or outlying areas may take longer than standard timeframes.

6. Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Table Charm with Phetogo will not be held liable for delays or losses resulting from incorrect or incomplete addresses.

7. Failed Deliveries

If delivery fails due to:

  • Incorrect address details

  • Customer unavailability

  • Refusal to accept delivery

Additional delivery fees may apply for re-delivery.

8. Order Tracking

Where available, tracking information will be provided once your order has been shipped.

Customers may contact us for assistance with tracking.

9. Damaged or Missing Packages

If your order arrives damaged, incomplete, or missing items, please notify us within 48 hours of delivery with clear photos and order details.

We will investigate and arrange a replacement or refund where applicable.

10. International Shipping

Currently, we do not offer international shipping. All orders are delivered within South Africa only.

11. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be communicated through our official platforms.

12. Contact Information

For shipping-related inquiries, please contact:

Table Charm with Phetogo
📞 Phone: 066 272 9443
📧 Email: phetogomanku011@gmail.com