Refund policy

Return and Refund Policy

Table Charm with Phetogo

At Table Charm with Phetogo, we value our customers and are committed to providing high-quality products and excellent service. Please review our Return and Refund Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unopened, and in their original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

  • Items that are damaged due to misuse, negligence, or normal wear and tear are not eligible.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Clearance or sale items

  • Items marked as “Final Sale”

  • Used or damaged products not caused by manufacturing defects

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order details.

Once verified, we will offer:

  • A replacement, or

  • A full refund (where replacement is not possible)

4. Return Process

To initiate a return:

  1. Contact us via phone or email with your order details.

  2. Our team will review your request and provide return instructions.

  3. Securely package the item and send it to the provided return address.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

6. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued via the original payment method.

  • Processing time may vary depending on your bank or payment provider.

7. Exchange Policy

We offer exchanges for defective or damaged items, subject to stock availability. Please contact us to arrange an exchange.

8. Cancellations

Orders may be cancelled within 12 hours of placement, provided they have not yet been shipped. Once shipped, the standard return policy applies.

9. Contact Information

For all return, refund, or exchange inquiries, please contact:

Table Charm with Phetogo
📞 Phone: 066 272 9443
📧 Email: phetogomanku011@gmail.com

Our customer support team is available to assist you during business hours.