Frequently Asked Questions (FAQ)
Table Charm with Phetogo
This section answers common questions to help you shop with confidence and enjoy a smooth experience.
1. What products does Table Charm with Phetogo offer?
We specialize in high-quality table décor, accessories, and styling items designed for home dining, events, celebrations, and special occasions.
2. How do I place an order?
You can place an order through our website, social media platforms, or by contacting us directly via phone or email. Once your order is confirmed and payment is received, we will begin processing it.
3. What payment methods do you accept?
We accept secure online payment methods, including bank transfers and supported digital payment platforms. Available options will be displayed at checkout.
4. How long does delivery take?
Standard delivery takes 3–5 working days from dispatch. Delivery times may vary depending on your location and courier service.
5. Do you offer free delivery?
Yes. We offer free delivery on all orders above R1,000.00. Orders below this amount are subject to standard delivery fees.
6. Can I track my order?
Where available, tracking details will be provided once your order has been shipped. You may also contact us for assistance with tracking.
7. What is your return and refund policy?
We accept returns within 7 days of delivery for unused items in their original packaging. Please refer to our Return and Refund Policy for full details.
8. What should I do if my order is damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos and your order details. We will investigate and arrange a replacement or refund where applicable.
9. Can I cancel or change my order?
Orders may be cancelled or modified within 12 hours of placement, provided they have not yet been processed or shipped. Once dispatched, changes may not be possible.
10. Do you offer customized or bulk orders?
Yes, we may accommodate customized or bulk orders depending on availability. Please contact us directly to discuss your requirements.
11. How do I contact customer support?
You can reach us using the following details:
Table Charm with Phetogo
📞 Phone: 066 272 9443
📧 Email: phetogomanku011@gmail.com
Our team will respond as soon as possible during business hours.
12. Is my personal information safe?
Yes. We take data protection seriously and handle your personal information in accordance with our Privacy Policy.
13. Do you deliver outside South Africa?
Currently, we only deliver within South Africa.
14. What happens if my delivery is delayed?
While we aim to meet our delivery timelines, delays may occur due to courier or external factors. We will keep you informed and assist where possible.
15. How can I stay updated on new products and promotions?
You can follow us on our social media platforms or subscribe to our updates to receive information about new arrivals and special offers.